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Manager of Supply Chain Management
Austin, TX


We’ve been retained by Tenderheart Health Outcomes,,  to find a Manager of Supply Chain Management, a somewhat newly created role based on current and anticipated growth.  This is a great opportunity to be an integral part of a leadership team, a very important role, in a growing, innovative, and successful company which will be doubling this year with similar growth anticipated in the future.


Tenderheart , based in Austin, was founded in 2005.  Initially they provided a broad range of patient medical supply management and delivery.  

In 2015, under the leadership of CEO, James Whittenburg, Tenderheart made a unique strategic shift in their business strategy that’s proven very successful.   Partnering with managed care organizations, Tenderheart is the first, under a capitated compensation model, to take a value-based patient care approach focused on incontinence care.  As a result, the Tenderheart model has proven to provide higher quality patient care at a meaningfully reduced cost for payors.  

In 2020, RiverGlade Capital ( invested in Tenderheart .  RiverGlade is a healthcare services-focused private equity firm that invests in founder-owned, high-quality, differentiated businesses. RiverGlade partners with companies that have demonstrated strong organic growth and where value can be accelerated through human capital investments, operational improvements, strategic planning, and dynamic organic and inorganic growth initiatives.  They have an outstanding reputation and history of success in the healthcare services sector.  

Tenderheart is currently managing the incontinence needs for 40,000+ home-based patients per month in 5 states: TX, MO, SC, WA, AZ, and NE.  They have multiple other states that they are going to be on-boarding.    They anticipate and are planning to double in size over the next 2-3 years.  

Tenderheart has continued to be innovative and have developed some complimentary programs for their clients.

In 2022, in response to clients’ needs under the Medical Lose Ratio dynamic, (I’m happy to expand on the explanation of this), Tenderheart, took the opportunity to create Tenderheart Rewards, a set of 10 different wellness themed boxes.  Each box has 5-7 products which have a wellness benefit related to that specific theme.  This was very successful and tripled in volume in 2023.  The Manager of Supply Chain Management will start out dedicated to this specific program, but with opportunity to grow to a director level and expand into other parts of the organization.  

In a time where a lot of organizations are trying to keep afloat, this is an exciting and energized environment at Tenderheart that is thriving.  



The Manager of Supply Chain Management will be initially be responsible for strategically leading the supply chain management of the Tenderheart Rewards program.  This has historically been 10 different wellness-based boxes/kits with an average of 6 products per box.  They are also developing new boxes which means sourcing new products on an ongoing basis.


There are four key dynamics this person will be responsible for:

  • Procurement house relationships: working with current product procurement sourcing relationships and evaluating and developing other like relationships. 

  • Fulfillment center coordination: 

  • Packaging:  secure correct packaging/boxing and labeling delivered to fulfillment center

  • Delivery/carrier management:  evaluation and management of delivery vendor relationships


The hope and opportunity is that this person evolve into a larger role within the organization.   They have a good fulfillment manager and team.  


Because Tenderheart’s growth and success, things move quickly.  This person needs to be someone agile that can adapt and lead change.  Even better, this person needs to be part of the strategy looking forward and anticipating needs.  

Culturally, they have a fairly small, but high functioning leadership team.  They have been together for some time, and work very well together.  You’ll find a very supportive team with no corporate politics.  That just wouldn’t fit in here.  

This person needs to be able to learn their business processes, understand the historical, and be able to translate that into future expectations as well as strategic adjustments to maximize outcomes.  


Ideal Candidate:

The ideal person needs to have excellent organizational skills and be very proficient with Excel.  This person needs to have a demonstrated set of the following:

  • Strong business acumen

  • Intellectual curiosity

  • Able to work effectively at multiple levels

  • Has effective communication skills

  • Be a meaningful part of a fast paced, high functioning team in a dynamic growth environment



If this is something you’re open to learning more about, I’m happy to talk with you and share more.  You can reach me at 501-519-2514 or let me know the best time and # to reach you at.  If not for you, feel free to share this information as it is a great opportunity for someone.


Choose to make it a great day!


Don Rottman

501-519-2514 cell

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