Summary:

 

We’ve been retained by Dynamic Access to find a Director of Operations for their Infusion Ventures division.  This is a newly created position and a great opportunity for someone entrepreneurial, with a great deal of support, to be a foundational part of leading a national growth initiative for Infusion Ventures.

 

The Organization: 

 

Based in Plano, TX, Dynamic Access was founded in 2004 (under the name Dynamic Infusion Therapy).  They became the largest outsourced provider of vascular access insertions (PICC lines), serving more than 700 health systems and hospitals, long term acute care facilities, nursing homes and other healthcare providers.  Dynaic Access’ outsourced service delivers an overall better value to its customers than is possible in-house. Maintaining an in-house vascular access team and the supplies needed for vascular access is costly and many patients are forced to wait long periods of time for the procedure. The Company’s full-service offering includes the upfront procurement of supplies needed for the insertions to eventual completion of the procedure by one of Dynamic Access’ specially trained, employed nurses. They provide 24/7 coverage, quick turn-around times and has consistently achieved a 99% success rate with its insertions.

 

In February of 2021, Dynamic Access (www.dynamciaccess.com) was purchased by RiverGlade Capital (www.rivergladecapital.com).  RiverGlade is a healthcare services-focused private equity firm that invests in founder-owned, high-quality, differentiated businesses. RiverGlade partners with companies that have demonstrated strong organic growth and where value can be accelerated through human capital investments, operational improvements, strategic planning, and dynamic organic and inorganic growth initiatives.  They have an outstanding reputation and history of success in the healthcare services sector.  

 

At the time of the acquisition in 2001, Dynamic Access operated in just six states. Since RiverGlade’s investment in 2021, Dynamic Access has grown through multiple acquisitions as well as organic growth and are now in 14 states.  They completed 5 acquisitions in 2022, one of those being Infusion Ventures (www.infustionventures.com) , based in Boston.  

 

Infusion Ventures, a Dynamic Access company, has a somewhat similar business model to Dynamic Access, with a different application of nursing care and provided in a home setting.  As Infusion Ventures grows, they will be supported by the administrative services of Dynamic Access.  Based in Boston, Infusion Ventures currently operates in 5 states: Maine, New Hampshire, Massachusetts, Connecticut, and Rhode Island. 

 

The Role:

 

The essence of this role is very entrepreneurial. Reporting to David Pliner, President of Infusion ventures, this person will be proactively developing the footprint of Infusion Ventures nationally.  David Pliner has been a healthcare entrepreneur leading several organizations in his career. The last 12 years, David, along with a partner, have developed Infusion Ventures. They have a good foundation to build from and are passionate about the high level of clinical care they provide, a key success factor.

 

The primary purpose of the Director of Operations is to support the growth and development of the Company’s business and clinical operations involving home infusion nursing services outside of its current service areas, developing a national footprint.   This person will have a lot of support and will partner with David to:

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• Enhance the Company’s operations with respect to transitioning to a multi-location provider

• Support the establishment of geographically distributed de novo locations

• Integrate acquired organizations that have been providing similar services.  

 

Location:  Though this person could be based anywhere, they need to have easy access to domestic travel.  There are corporate offices in both Boston and Dallas.  This person can expect to spend a significant amount of the first 3-6 months in Boston with David Pliner.

 

Responsibilities:

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Operations Leadership

• Focuses on optimizing quality of service, business growth, and client satisfaction 

• Reviews, analyzes, and evaluates business processes; identifies and implements opportunities for improvement, especially with respect to transitioning the Company’s operations toward becoming a multi-region provider of home infusion nursing services 

• Establishes quantitative and qualitative metrics, guidelines, and standards by which efficiency and effectiveness are evaluated

• Leads coordination and integration of efforts among employees to produce smoother workflow and more cost-effective business processes 

• Supports client service and satisfaction through policy and procedural changes

 

Establish de novo Operations

• Identify and establish favorable de novo locations in accordance with the Company’s strategic goals, including hiring and managing new employees, coordinating with local customers, and instituting policies and procedures to effectuate the successful ramp-up of operations

• Plan and design resources needed to reach objectives, and then manage the resources in an effective and efficient manner

• Manage a pipeline of potential de novo operations

• Provide updates and reports on a consistent basis relating to project expenditures and progress toward fully establishing de novo locations

• Spot barriers to growth and give input for the Company’s strategic growth plan

• Ensure that de novo operations are integrated smoothly into the overall organization

 

Integrate Acquired Operations

• Build relationships with newly acquired groups and guide them in the transition with respect to technology, processes and other operational activities

• Develop customized integration roadmaps for newly acquired groups, and lead the execution of the roadmap

• Coordinate across functional teams to ensure onboarding for systems and processes (e.g., business development, IT, accounting, contracting, HR and clinical)

• Plan and forecast integration capacity

 

Competencies:

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• Proven ability to complete complex projects according to outlined scope, budget, and timeline

• Strong collaborative leadership style without losing decisiveness when appropriate

• Patient and client focus

• Understanding of business systems and ability to learn them quickly

• Robust problem-solving skills in a team environment

• High personal and professional conduct and integrity 

• Self-starter with a positive attitude

• Adept with MS Office

 

Position Type/Expected Hours of Work:

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• This is a full-time position that will require on-call time and travel

• Ability to travel 50% of the time

 

Required Education and Experience:

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• Bachelor's Degree or equivalent experience

• Successful record working within a multi-unit healthcare organization 

• Prefer experience managing de novo developments and/or acquisitions

• Prefer additional operational, project management, and/or clinical background working in the healthcare industry

 

Additional Eligibility Qualifications:

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• High level of interpersonal skills to handle sensitive and confidential situations and documentation

• Good to excellent spelling, grammar and written communication skills

• Excellent telephone and oral communication skills

• Ability to maintain a high level of confidentiality

 

Compensation:

 

There will be a competitive base, bonus, along with full benefits.

 

Contact:

 

Feel free to openly share this information. If this is something you are open to exploring, please contact:

 

Don Rottman

President

The Rottman Group, Inc.

don@rottmangroup.com

501-519-2514 cell