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Director of Supply Chain Management
Austin, TX


We’ve been retained by Tenderheart Health Outcomes,,  to find a Director of Supply Chain Management, a somewhat newly created role based on current and anticipated growth.  This is a great opportunity to be an integral part of a leadership team, a very important role, in a growing, innovative, and successful company which will be doubling this year with similar growth anticipated in the future.



Tenderheart , based in Austin, was founded in 2005.  Initially they provided a broad range of patient medical supply management and delivery.  

In 2015, under the leadership of CEO, James Whittenburg, Longhorn made a unique strategic shift in their business strategy that’s proven very successful.   Partnering with managed care organizations, Longhorn is the first, under a capitated compensation model, to take a value-based patient care approach focused on incontinence care.  As a result, the Tenderheart model has proven to provide higher quality patient care at a meaningfully reduced cost for payors.  

In 2020, RiverGlade Capital ( invested in Tenderheart . RiverGlade is a healthcare services-focused private equity firm that invests in founder-owned, high-quality, differentiated businesses. RiverGlade partners with companies that have demonstrated strong organic growth and where value can be accelerated through human capital investments, operational improvements, strategic planning, and dynamic organic and inorganic growth initiatives.  They have an outstanding reputation and history of success in the healthcare services sector.  

Tenderheart is currently managing the incontinence needs for 40,000+ home-based patients per month in 5 states: TX, MO, SC, WA, AZ, and NE.  They have another 6 states that they are going to be on-boarding.  They anticipate and are planning to double in size over the next 2-3 years.  

Last year, in response to clients’ needs under the Medical Lose Ratio dynamic, (I’m happy to expand on the explanation of this), Tenderheart, took the opportunity to create Tenderheart Rewards, a set of 10 different wellness themed boxes.  This was very successful in a short period of time and has already more than doubled this year.  

In a time where a lot of organizations are trying to keep afloat, this is an exciting and energized environment at Tenderheart that is thriving.  



The Director of Supply Chain Management will be responsible for strategically leading the supply chain management and procurement function of Tenderheart. Reporting to the CFO, there is a lot of blank canvas for someone to come in and take ownership of supply chain management.  Depending on the person and their competencies, could become a broader role sooner vs later.  They have a good fulfillment manager and team.   This person will be much more strategic/analytic vs managing those operations.

Tenderheart doesn’t manufacture anything.  Instead, their incontinence products are drop shipped directly to their patients.  On the surface, their business has a sense of simplicity to it.  However, with their growth, the volume, diversification of secondary client service offerings (Tenderheart Rewards), there are ever growing complexities to the organization as it relates to this role.  

Because Tenderheart’s growth and success, things move quickly.  This person needs to be someone agile that can adapt and lead change.  Even better, this person needs to be part of the strategy looking forward and anticipating needs.  

Culturally, they have a fairly small, but high functioning leadership team.  They have been together for some time, and work very well together.  You’ll find a very supportive team with no corporate politics.  That just wouldn’t fit in here.  

This person needs to be able to learn their business processes, understand the historical, and be able to translate that into future expectations as well as strategic adjustments to maximize outcomes.  


Ideal Candidate:

The ideal person needs to have excellent quantitative/analytical competencies and be very proficient with Excel.  This person needs to have a demonstrated set of the following:

  • Strong business acumen

  • Intellectual curiosity

  • Is analytical and data driven

  • Ability to analyze and lead contract negotiations

  • Able to work effectively at multiple levels

  • Has effective communication skills

  • Be a meaningful part of a fast paced, high functioning team in a dynamic growth environment



If this is something you’re open to learning more about, I’m happy to talk with you and share more.  You can reach me at 501-519-2514 or let me know the best time and # to reach you at.  If not for you, feel free to share this information as it is a great opportunity for someone.


Choose to make it a great day!


Don Rottman

501-519-2514 cell

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